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Auroranexis documentation
Enterprise is for agencies that need custom limits, tailored onboarding, negotiated plan overrides, or priority support beyond standard self-serve tiers. Submit a request from Settings → Enterprise or Settings → Billing — enterprise arrangements are reviewed by the Auroranexis team and are not instant self-serve upgrades.
Enterprise arrangements extend Professional and Business capabilities with negotiated limits, feature enablement, dedicated onboarding, and priority support. Enterprise customers typically manage large client portfolios, operate integration-heavy environments, or require compliance and branding configurations beyond standard plan tiers.
Unlike self-serve plan upgrades through FastSpring checkout, enterprise onboarding involves a review process. Once approved, plan overrides and support contacts are applied to your workspace and visible in Settings → Enterprise and Settings → Billing.
Enterprise is designed for customer-facing outcomes: higher limits, tailored rollout, and direct support — not internal platform administration. All request, status, and override visibility flows through Settings → Enterprise and Settings → Billing within your workspace.
Standard plans serve most agencies well, but some organizations need higher API rate limits, expanded monitoring capacity, additional seats, custom feature combinations, or hands-on migration support. Enterprise exists to accommodate these requirements without forcing agencies into one-size-fits-all tiers.
The enterprise program also provides a direct support channel and agreed response expectations, reducing operational risk for agencies running mission-critical client operations on the platform.
Submitting an enterprise request is the first step. Include specific numbers — client count, seat needs, expected API volume, integration count — so the review team can evaluate your requirements efficiently and propose appropriate overrides.
Contact support@auroranexis.com for onboarding support, billing questions, or product guidance. Include your workspace name, the module you are working in, and a brief description of your goal so we can respond efficiently.
Enterprise customers receive a combination of custom limits, feature overrides, onboarding support, and priority assistance tailored to their operational profile. The specific package is defined during the review process and reflected in Settings → Enterprise after approval. Standard self-serve checkout cannot provision enterprise-level customizations — the request flow is required.
An agency operating four sub-brands needs white-label portal configurations beyond the Business tier client limit. They submit an enterprise request from Settings → Billing specifying brand count, portal customization needs, and seat requirements. Approved overrides increase client and portal limits, and onboarding includes branding configuration guidance for each sub-brand.
An automation agency with high-volume webhook and API traffic submits an enterprise request detailing expected automation runs, integration count, and incident write volume. After approval, custom automation and API limits appear in Settings → Enterprise. The team validates headroom in Settings → Usage before migrating production workflows from a staging workspace.
An MSP with one hundred fifty clients and twelve integrations needs API rate limits five times the Business tier maximum. They submit an enterprise request from Settings → Enterprise detailing client count, integration list, and expected API call volume. After approval, custom API limits and expanded automation capacity appear in Settings → Enterprise. Priority support contact details are shared during onboarding.
A boutique consultancy growing from forty to ninety clients within one year submits an enterprise request anticipating seat, client, and automation run requirements. Rather than repeatedly upgrading through self-serve checkout, they negotiate a single override package. After approval, limits in Settings → Enterprise accommodate projected growth with a scheduled check-in at the six-month mark.
A compliance-focused agency migrating three hundred client records requests enterprise onboarding with migration support. During custom onboarding, the team helps map report templates, configure role structures, and phase portal rollout over six weeks. Plan overrides enable compliance audit features and expanded storage for historical records.
Common enterprise issues
| Problem | Cause | Solution |
|---|---|---|
| Enterprise request still pending | Review process requires business days for evaluation | Check Settings → Enterprise for status updates; allow time before follow-up. |
| Limits not updated after approval | Override application may still be in progress | Confirm approval is complete in Settings → Enterprise; contact your account contact if overdue. |
| Cannot find enterprise contact details | Contact information shared during onboarding email | Refer to the onboarding email or open a standard support request referencing your enterprise status. |
| Self-serve checkout conflicts with enterprise agreement | Plan changes through FastSpring may not reflect negotiated terms | Contact your account contact before making plan changes through FastSpring. |
| Feature not enabled despite override | Some capabilities require additional configuration | Verify the feature is listed in Settings → Enterprise and complete any setup steps in the relevant module. |
| Usage approaching custom limits | Growth exceeded initial negotiated caps | Monitor Settings → Usage and request a limit adjustment through your account contact before hitting caps. |
| Billing page shows different plan than enterprise agreement | Display may reflect base tier with overrides applied separately | Cross-reference Settings → Enterprise for override details; contact your account contact for billing questions. |
