Terms of Service (AGB)
Last updated July 17, 2026
General Terms and Conditions for business use of the Auroranexis B2B SaaS platform operated by Auroranexis AI Solutions.
Last updated July 17, 2026
General Terms and Conditions for business use of the Auroranexis B2B SaaS platform operated by Auroranexis AI Solutions.
These General Terms and Conditions ("Terms", "AGB") govern the use of the Auroranexis platform and related services provided by Auroranexis AI Solutions, Owner: István-Tamás Schneller, Im Malerwinkel 4, 71566 Althütte, Germany ("Provider", "we", "us"). They apply to all contracts between the Provider and the customer organization ("Customer", "you"). Conflicting or deviating terms of the Customer apply only if expressly accepted in writing.
The Provider is identified in the company information section above.
The platform and all services are offered exclusively to entrepreneurs within the meaning of § 14 BGB (German Civil Code). Contracts with consumers within the meaning of § 13 BGB are excluded. By registering, purchasing, or using the platform, you confirm that you act in a business capacity and that authorized signatories have authority to bind your organization. We may request reasonable evidence of business status.
A contract is formed when you complete registration and accept these Terms, or when you purchase a paid plan and payment is successfully initiated. Order confirmations, workspace provisioning, or access credentials constitute acceptance. Individual quotes, pilot agreements, or enterprise order forms prevail over these Terms where they expressly deviate.
Each Customer receives an organization workspace. You are responsible for accurate registration data, safeguarding credentials, assigning roles appropriately, and all activity under your accounts. You must notify us promptly of unauthorized access. We may require multi-factor authentication or additional verification for security.
Auroranexis provides a multi-tenant B2B operations platform including client management, reporting, risk and incident tracking, knowledge base, automation, monitoring, integrations, billing management, and optional AI-assisted analytics, subject to your subscription plan and feature entitlements. We strive for high availability but do not guarantee uninterrupted or error-free operation. Maintenance windows, updates, and third-party outages may affect availability. Status information may be published on our status page where available.
The platform may generate health scores, executive insights, forecasts, risk analyses, recommendations, reports, and dashboard intelligence. All such outputs are decision-support tools only. They may depend on the quality, completeness, and timeliness of data you provide. We do not guarantee accuracy, completeness, business success, revenue increase, legal compliance, or elimination of operational risk. You remain solely responsible for business, legal, tax, financial, medical, and compliance decisions. Verify important outputs before relying on them. AI features may be plan-gated and subject to usage limits.
You must: (a) comply with applicable law; (b) ensure you have a valid legal basis to process personal data you upload; (c) configure access controls appropriately; (d) maintain accurate billing and contact information; (e) use the platform only within subscription limits; (f) not expose credentials or API keys; and (g) inform your end users and client portal users of your own privacy obligations where required.
Use of the platform is subject to our Acceptable Use Policy, incorporated by reference. Violations may result in suspension or termination.
Features, usage limits, and entitlements depend on the plan selected. Plan descriptions on the pricing page and in your workspace settings are authoritative. Enterprise or pilot arrangements may include custom limits documented separately.
Listed self-serve plans (base USD catalog): Professional $179/month; Business $599/month; Enterprise $1,799/month. Localized prices shown on the website are provided by FastSpring for the visitor's region when available; final amounts and applicable taxes are confirmed at checkout. You authorize recurring charges for subscription plans until cancelled. Failed payments may lead to service restriction after reasonable notice.
FastSpring is the current Merchant of Record and authorized reseller for all new and active self-serve purchases and renewals completed through FastSpring Checkout. The buyer purchases through FastSpring while Auroranexis supplies and licenses software access. FastSpring calculates, collects, and remits applicable sales tax and VAT as Merchant of Record, and its Terms of Sale and Buyer Support policies govern payment processing, payment methods, refunds, and mandatory buyer rights for those transactions. For legacy subscriptions originally purchased before our FastSpring transition, Paddle was Merchant of Record for those historical transactions and Paddle's Buyer Terms and Refund Policy applied to those purchases. These Terms continue to govern use of Auroranexis. FastSpring Terms of Sale: https://fastspring.com/legal/terms-sale/ — FastSpring Buyer Support: https://fastspring.com/consumer-support/ — Paddle Buyer Terms (historical purchases only): https://www.paddle.com/legal/checkout-buyer-terms.
Upgrades take effect according to the workflow shown in billing settings and the active checkout provider. Downgrades may take effect at the next billing period unless otherwise stated at checkout. Subscriptions renew automatically for the selected billing interval unless cancelled before the renewal date. The customer portal and billing settings are the primary source for managing subscriptions where available.
You may cancel future renewals via billing settings, through your FastSpring order confirmation email or FastSpring account access, or by contacting support. For questions about a legacy subscription originally purchased through Paddle before our FastSpring transition, contact support with your account email and any available transaction reference. Cancellation stops future billing cycles; it does not retroactively refund an already-started billing period unless mandatory law requires otherwise or we expressly agree in writing. We may terminate for material breach, non-payment after notice, illegal use, or security risk, subject to applicable law. Upon termination, access ends at the end of the paid period or immediately where legally permitted for cause.
Refund and cancellation details are published in our Refund and Cancellation Policy at /refund-policy. Statutory consumer withdrawal rights under §§ 312g, 355 BGB do not apply where services are directed exclusively at entrepreneurs; where a buyer qualifies as a consumer and mandatory law applies, statutory rights remain unaffected. For FastSpring-processed purchases, FastSpring's Terms of Sale and buyer support policies also apply. For legacy purchases processed by Paddle before our FastSpring transition, Paddle's Buyer Terms and Refund Policy applied to those transactions. For billing errors or material service issues, contact support@auroranexis.com. Cancellation prevents future renewals and is distinct from a refund.
Personal data is processed as described in our Privacy Policy. Where you process personal data of your clients or staff in the workspace, you are typically the controller and we act as processor. Our Data Processing Agreement (DPA) applies and may be supplemented by a signed addendum for enterprise customers. Contact legal@auroranexis.com for DPA requests.
Each party will treat non-public information of the other party as confidential and use it only to perform the contract, except where disclosure is required by law or to professional advisers bound by confidentiality.
We retain all rights in the platform, software, documentation, branding, and underlying technology. You receive a non-exclusive, non-transferable right to use the platform during the subscription term within agreed limits. You retain ownership of data you upload. You grant us the rights necessary to host, process, back up, and display your data to provide the services.
The platform integrates third-party services (e.g., FastSpring, Supabase, Vercel, connectors, optional AI providers; Paddle processed historical transactions predating our FastSpring transition). Their terms and privacy policies apply to their services. We are not responsible for third-party outages, API changes, or data handling outside our control, except where mandatory law provides otherwise.
We may develop the platform, add or modify features, or adjust non-material documentation. Material adverse changes to core functionality for paid plans will be communicated with reasonable notice where practicable. Continued use after the effective date constitutes acceptance unless termination rights apply under mandatory law.
We may suspend access temporarily for maintenance, security incidents, suspected misuse, non-payment after notice, or legal compliance. We will use reasonable efforts to notify workspace owners in advance where possible, except where immediate action is required.
For entrepreneurs, statutory warranty rights are limited as permitted by law. We provide the platform in accordance with the service description for the selected plan. Non-material defects, browser compatibility issues caused by unsupported configurations, or problems arising from customer systems, integrations, or data quality do not constitute a defect if the core service remains usable. Remedies for valid defects are repair or replacement (re-performance) where reasonable, or termination and refund of prepaid fees for the unused portion where mandatory law requires.
We are liable without limitation for intent (Vorsatz) and gross negligence (grosse Fahrlässigkeit), for injury to life, body, or health, under the Produkthaftungsgesetz (Product Liability Act), and for mandatory statutory liability. For simple negligence (einfache Fahrlässigkeit), we are liable only for breach of essential contractual obligations (Kardinalpflichten), limited to foreseeable, typical contract damage. We are not liable — where legally permissible — for indirect damage, lost profits, loss of data, business interruption, reputational harm, or consequential damages. We are not liable for customer misuse, incorrect or incomplete customer data, reliance on non-binding AI or analytics output, third-party service failures, unavailable integrations, force majeure, or unauthorized access caused by your failure to secure credentials. Nothing in these Terms excludes liability that cannot be excluded under German law.
Neither party is liable for failure or delay due to events beyond reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, widespread internet or cloud outages, or failures of third-party infrastructure not caused by the affected party's negligence.
You must comply with applicable export control, sanctions, and trade restrictions (including EU, German, US, and UK regimes where applicable). You may not use the platform if prohibited by sanctions law or if you are on restricted party lists. You are responsible for ensuring lawful use in your jurisdiction.
Business customers may access the platform from Germany, the EU/EEA, the UK, Switzerland, the USA, and other countries. You are responsible for ensuring your use complies with mandatory laws applicable to you. These Terms are governed by German law to the extent legally permissible; mandatory protections of other jurisdictions that cannot be derogated from remain unaffected.
These Terms and all contractual relationships are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory statutory provisions that cannot be derogated from remain unaffected.
If the Customer is a merchant (Kaufmann), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is — where legally permissible — the courts at the Provider's registered business location in Althütte, Germany. We may also bring claims at the Customer's general place of jurisdiction where permitted by law.
If any provision is invalid or unenforceable, the remaining provisions remain in effect; the invalid provision shall be replaced by a valid one closest to the economic intent. Contract language: English; German translations may be provided for convenience. Legal inquiries: legal@auroranexis.com. Support: support@auroranexis.com. Sales and enterprise agreements: sales@auroranexis.com.