Auroranexis is built for MSPs, IT agencies, consultancies, and automation firms that manage multiple client operations from a single portfolio.

Create a workspace from the signup page, invite your team, and connect your first clients. Documentation is available at /documentation.

Pilot Partner is an invite-only onboarding program — not a public plan tier. Visit /pilot-program or contact sales if you received an invitation.

Professional, Business, and Enterprise are the public self-serve tiers. See /pricing for plan comparison. Enterprise pricing is negotiated for custom limits and onboarding.

Subscriptions are processed through Mollie. Workspace owners and billing admins manage plans, invoices, and cancellations in Settings → Billing.

Yes. Plan upgrades and downgrades apply to the entire workspace. Usage limits update after the subscription change is processed.

Data is encrypted in transit with TLS. Platform data stores use encryption at rest. See the security page for access controls and operational practices.

Email security@auroranexis.com with reproduction steps and impact assessment, or read /security/vulnerability-disclosure. Do not include live credentials in your initial report.

No. We describe readiness posture only and do not claim certifications we have not obtained.

Production deployments use EU-capable infrastructure (Supabase, Vercel). Specific residency is confirmed during enterprise onboarding.

Yes. The platform supports data subject requests, retention controls, and includes a standard DPA. See /compliance and the privacy policy.

Access is scoped by organization and role. Workspace owners configure permissions for staff, admins, and viewers.

AI assists with executive report drafting, AI Copilot workflows, and structured summaries. Source operational data remains visible so reviewers can validate outputs before publication. See /features/ai-copilot.

Yes. AI copilot credits and advanced narrative features depend on your subscription tier. Usage is visible in Settings → Usage.

Request logs record metadata for governance and billing. Raw prompts and responses are not exposed in customer-facing surfaces.

You control portal visibility per report, incident, and status update. Clients see only what your team publishes to their portal workspace.

Business and Enterprise plans support white-label branding. Configure logos, colors, and domain settings in workspace branding.

Clients receive secure invitations to their portal workspace. Access is separate from your internal operations dashboard.

Reports support structured templates, PDF export, scheduled delivery, and optional client portal publication.

Yes. Executive summaries can be generated from operational data with reviewer approval before client delivery.

Define templates and schedules per client in the reports module. Execution history is logged for audit purposes.

See /integrations for the connector catalog including OAuth providers, email, and REST API access.

Yes. REST API and webhook documentation is available at /docs/api.

Webhooks and the REST API support custom integrations. Enterprise plans include higher rate limits and dedicated onboarding.

Define triggers and actions for operational events — report reminders, status changes, and connector-driven follow-up.

Yes. Every automation run is recorded with organization scope for troubleshooting and audit review.

Automation workflows are available on Professional and above. Specific limits vary by plan tier.

Portfolio health, SLA breaches, incident volume, connector sync status, and automation execution outcomes.

Yes. Visit /status for platform, API, billing, AI, and automation availability.

In-app notifications and email alerts are available for critical operational events based on your workspace configuration.

Create a workspace to evaluate the platform. Pilot Partner offers invite-only terms for qualified agencies.

Custom limits, priority support, dedicated onboarding, and negotiated arrangements. Contact sales via /contact.

Plans include client limits that scale by tier. Enterprise arrangements can define custom portfolio sizes.

Dedicated setup, security review support, custom limit configuration, and priority support channel access.

Yes. Enterprise contracts cover custom limits, SLA expectations, and procurement requirements.

Book a demo at /contact or email sales with your portfolio size and requirements.

Visit /support or email support@auroranexis.com. Product and billing requests typically receive a response within one business day.

Product guides are at /documentation and /docs. Release notes are published at /docs/release-notes.

Enterprise plans include priority support. Business and Professional use standard support channels.

Teams register operational risks against clients with severity, ownership, and mitigation status. See /features/risk-intelligence and /docs/risks.

No. Auroranexis focuses on operational delivery risks for agencies — not enterprise-wide GRC certification management.

Yes. Configure policies and monitor breaches from SLA workflows. Start at /solutions/sla-management and /docs/sla.

Include SLA summaries in reports and portal publications when your delivery process requires client visibility.

It is a structured operational signal based on incidents, risks, SLA performance, and delivery activity — not a fabricated external benchmark. See /solutions/customer-health-score.

Read /features/health-monitoring and predictive intelligence docs at /docs/predictive.

An organization-scoped library for runbooks and delivery procedures. Marketing may also say Knowledge Base — both refer to the same module. See /features/knowledge-base and /docs/knowledge.

No. Knowledge Hub is for internal teams. Clients see published portal content only.

No. It provides operations-adjacent financial context next to delivery signals. Keep your accounting system as the ledger of record. See /features/profitability.

Portfolio prioritization and playbooks driven by operational signals such as health, incidents, and delivery activity. See /features/customer-success and /docs/customer-success.

Organization-scoped changes across clients, incidents, risks, reports, and automation. See /features/activity-timeline and /docs/activity.

No. We publish readiness posture only. See /compliance and /docs/compliance.

Business and Enterprise workspaces use Dashboard → Compliance for request tracking and evidence exports. Readiness tools do not certify your agency.

Workspace assistance for operational Q&A and structured summaries grounded in your data. It does not invent testimonials or certifications. See /features/ai-copilot.

AI executive reports focus on recurring client briefings. Copilot assists broader operational questions inside the authenticated workspace.