Overview
Use this framework to define how your agency measures client health using operational signals. Auroranexis can operationalize this structure across your portfolio automatically.
Recommended dimensions
- Delivery reliability (incidents, SLA breaches)
- Risk exposure (open risks, overdue mitigations)
- Engagement (report cadence, portal usage)
- Automation reliability (failed workflows, integration errors)
- Commercial health (scope changes, expansion signals)
Scoring bands
- Green — stable operations, no critical open items
- Amber — elevated risk or recurring minor issues
- Red — critical incidents, SLA breaches, or unresolved high risks