Customer success, account leadership, and operations leads at agencies and MSPs who need a portfolio view of which clients need attention and why.

Auroranexis is customer health score software for MSPs and multi-client agencies. Track customer health using operational signals from reports, incidents, risks, and SLA performance. Instead of relying on spreadsheets or subjective check-ins, teams get a structured view of which clients need attention and why.

• •Client-level health indicators derived from operational data
• •Configurable thresholds and ownership assignments
• •Integration with incidents, risks, and SLA policies
• •Dashboard portfolio views for operations leaders
• •Client portal visibility for transparent status sharing

• Health monitoring feature
• Customer success tools
• Health score template
• Automated client reporting for agencies
• SLA tracking for MSPs
• MSP portfolio operations
• MSP & agency operations pricing