Auroranexis gives operations managers one workspace per client contract. Record incidents and risks, set response and resolution commitments, watch SLA performance across the portfolio, and share structured reports with clients through the client portal.

Show clients documented service performance at every review, notice failing contracts early, and give leadership a portfolio view across all sites and clients.

Facility management companies, commercial cleaning firms, maintenance contractors, and security service providers with recurring multi-site contracts.

• •SLA policies per client and contract tier
• •Incident and risk records tied to each client
• •Portfolio dashboard for operations leadership
• •Role-based access for managers, supervisors, and leadership
• •Audit-friendly history for contract reviews

• •Incidents reported through many channels with no single record
• •Contract reviews require manual evidence gathering
• •Leadership cannot see which contracts are at risk
• •Service quality depends on individual site managers

• •Log incidents per client in one workspace
• •Monitor SLA performance across all contracts
• •Generate review-ready reports from live data
• •Escalate repeated issues through structured workflows

• •Faster preparation for client and contract reviews
• •Earlier action on underperforming contracts
• •More consistent service across sites and teams
• •Clearer accountability for open incidents

• •Response and resolution SLA policies per client
• •Incident register with status history
• •Client-level health indicators
• •Scheduled reports with PDF export
• •Client portal for status sharing
• •Executive dashboard across all contracts

• SLA tracking
• Incident management
• Executive dashboard
• Property management