Auroranexis gives outsourcing teams a single operations workspace across all client accounts. Set SLA policies per client, record incidents and risks, monitor account health on a portfolio dashboard, and share structured reports through the client portal.

Prepare client reviews faster with documented service performance, act earlier on accounts at risk, and give leadership a portfolio view across all clients.

BPO providers, contact centers, virtual assistant agencies, back-office outsourcing firms, and third-party logistics providers with a portfolio of business clients.

• •SLA policies per client and service tier
• •Portfolio dashboard across all accounts
• •Incident and risk records per client
• •Role-based access for account managers and leadership
• •Audit-friendly history for client reviews

• •Service data split across client-specific systems
• •Client reviews require days of manual preparation
• •No portfolio view of which accounts are at risk
• •Escalations handled differently by each account team

• •Monitor SLA performance across all accounts
• •Record incidents and risks per client
• •Generate review reports from live data
• •Route escalations through structured workflows

• •Faster client review preparation
• •Earlier action on at-risk accounts
• •More consistent service across account teams
• •Clear accountability for open incidents

• •Response and resolution SLA policies
• •Incident register with status history
• •Client-level health indicators
• •Scheduled reports with PDF export
• •Client portal for status sharing
• •Automation workflows for follow-up tasks

• SLA tracking
• Executive dashboard
• Facility services
• Automated client reporting