Auroranexis gives technology leaders an operations command center for customer delivery. Monitor account health from operational signals, manage incidents with SLA awareness, maintain risk registers, and generate executive reports — complementing your CRM, support desk, and product analytics stack.

Reduce churn risk with proactive portfolio visibility. Accelerate enterprise deals by demonstrating governed operations. Free customer success and leadership from manual health roll-ups and QBR preparation.

B2B SaaS companies, software agencies, cloud service providers, and technology consultancies managing enterprise customer portfolios.

• •Portfolio health dashboards for customer success and leadership
• •SLA governance aligned to enterprise contract tiers
• •AI copilot for portfolio intelligence on entitled Enterprise plans
• •Integration-ready API and webhook architecture
• •Client portal for transparent customer status sharing

• •Customer health assessments subjective and inconsistent across CSMs
• •Incident and SLA data disconnected from account-level context
• •Executive and QBR reporting requires manual data pulls from multiple tools
• •Leadership lacks real-time portfolio risk visibility as customer count grows
• •Enterprise customers expect documented operational governance during renewal

• •Centralize customer records with incidents, risks, and delivery history
• •Define SLA policies reflecting enterprise contract commitments
• •Monitor portfolio health from a single command center dashboard
• •Generate executive and customer reports from live operational data
• •Share appropriate account status through the client portal

• •Earlier identification of accounts at risk of churn or escalation
• •Reduced CSM and leadership time on manual health assessments and reporting
• •Stronger enterprise renewal conversations with documented operational proof
• •More consistent customer experience across the success organization
• •Better data-driven decisions on resource allocation and executive engagement

• •Customer health scoring from operational signals
• •Incident and risk management per account
• •SLA policy configuration and breach indicators
• •AI-assisted executive report generation
• •Automation workflows for operational follow-up
• •REST API for integration with CRM and support tools

• IT services
• Marketing
• Customer health score
• Customer success