Incident Management Software with SLA Tracking — Track incidents, response timelines, ownership, and SLA impact for every client — with a clean incident record you can share.
Resolve issues with accountability and prove reliability to clients. Incident history becomes a defensible record for QBRs, SLA reviews, and post-incident analysis.
When operations break, coordination happens in chat threads with no shared record. Clients receive inconsistent updates and leadership cannot assess SLA impact across the portfolio.
Auroranexis centralizes incident records with severity, ownership, client association, and response timelines. Evaluate incidents against SLA policies and share appropriate status through the client portal.
Resolve issues with accountability and prove reliability to clients. Incident history becomes a defensible record for QBRs, SLA reviews, and post-incident analysis.
Log incidents with severity, owners, and client context in one system of record.
Evaluate incidents against client SLA policies and surface breach warnings in real time.
Share appropriate incident status through the portal without manual status email threads.
Service delivery managers, operations coordinators, and technical account teams at MSPs handling multi-client incident response.
Incident logging, SLA evaluation, and escalation workflows require Business or Enterprise. Professional supports client operations, reporting, and portal delivery without incident modules.
Yes on Business and Enterprise, where incident modules and the operational automation engine are both enabled. Professional includes automation builder workflows without incident-triggered dispatch.
It is an operations record and coordination layer. Integrate with your existing paging or ticketing tools via connectors.
Create your workspace, connect clients, and standardize delivery with enterprise-grade controls.
Feature
Track incidents, response timelines, ownership, and SLA impact for every client — with a clean incident record you can share.
