Auroranexis gives MSPs a portfolio command center designed for multi-client operators. Track health signals, incidents, risks, and SLA performance per client while providing transparent status through a branded portal — all from one workspace.

Protect recurring revenue by identifying at-risk accounts early, reduce churn through proactive transparency, and scale operations without proportional growth in reporting overhead. MSPs compete on reliability — Auroranexis helps you prove it.

Managed service providers of all sizes — from boutique MSPs to regional operators — who need portfolio visibility, SLA accountability, and client-facing transparency at scale.

• •High client limits on Business and Enterprise plans for large portfolios
• •White-label portal branding for client-facing delivery
• •Escalation rule integration for critical incident routing
• •Dedicated onboarding and custom limits on Enterprise plans

• •Portfolio health is assessed subjectively during account reviews instead of continuously
• •SLA data lives in PSA exports that are outdated by the time leadership sees them
• •Client communication is inconsistent — some accounts get proactive updates, others do not
• •Growing the client base increases reporting burden linearly

• •Configure health thresholds and review portfolio dashboards on a fixed cadence
• •Assign SLA policies by client tier at onboarding and monitor breaches automatically
• •Deliver status updates through the client portal as standard practice
• •Use report templates for QBRs instead of building decks from scratch each quarter

• •Proactive account management driven by operational data, not gut feel
• •Documented SLA performance that strengthens renewal negotiations
• •Consistent client experience across the entire portfolio
• •Operations that scale without adding reporting-focused roles

• •Portfolio dashboards with health, incident, and risk summaries
• •Per-client SLA policies with breach indicators
• •Client portal with white-label options
• •Automation workflows triggered by operational events
• •Executive reports and export for QBR and leadership reviews

• IT industry
• IT service providers
• Customer health score
• Enterprise