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Auroranexis documentation
Billing is managed in Settings → Billing. Workspace owners and admins with billing permissions can compare plans, start FastSpring checkout, download invoices, and manage subscriptions via the account management link in their FastSpring purchase confirmation email or by contacting support.
Auroranexis subscriptions are billed through FastSpring, our Merchant of Record, which also calculates, collects, and remits applicable sales tax and VAT. Your workspace plan determines feature access, usage limits, seat counts, and support tier. All billing activity — plan selection, checkout, invoices, and subscription changes — is accessible from Settings → Billing within the application.
Billing is tied to your organization, not individual user accounts. When you upgrade or downgrade, the change applies to the entire workspace. Usage meters and effective limits are reflected in Settings → Usage and update after plan changes are processed.
Three public self-serve plans are available: Professional for growing teams that need automation and client portal delivery, Business for agencies requiring advanced compliance features and white-label branding, and Enterprise for organizations that need custom limits and negotiated arrangements. Pilot Partner and Founding Customer are invite-only early access cohorts — not public plan tiers. Enterprise requests are submitted from Settings → Billing or Settings → Enterprise and reviewed separately from standard checkout.
The billing module gives agency operators a self-serve way to subscribe, pay, and manage their Auroranexis workspace without manual invoicing or back-and-forth with sales for standard plans. FastSpring handles payment collection, card storage, tax, and invoice generation; Auroranexis surfaces plan status, usage against limits, and invoice history.
For agencies on Professional or Business tiers, billing is fully automated. You choose a plan, complete checkout, and manage renewals via FastSpring account access. Enterprise customers may have custom arrangements negotiated separately, but day-to-day invoice access and payment method management still flow through the same billing interface where applicable.
The billing page also serves as the starting point for understanding what your plan includes. Before upgrading, compare tier summaries against your current consumption in Settings → Usage so you select a plan that covers client count, seats, API volume, and feature requirements without unnecessary overspend.
Contact support@auroranexis.com for onboarding support, billing questions, or product guidance. Include your workspace name, the module you are working in, and a brief description of your goal so we can respond efficiently.
Plan changes and payment events are reflected in Settings → Billing after FastSpring confirms the transaction. There may be a short delay between completing checkout and seeing the updated plan in the dashboard. Payment card details never appear in Auroranexis — they are entered and stored entirely within FastSpring's secure checkout and account management flows.
Payment methods are managed through FastSpring, accessible from the account management link in your FastSpring purchase confirmation email. You can add credit or debit cards, set a default method, and remove expired cards without exposing card numbers in the Auroranexis dashboard. Invoices for each billing period appear in Settings → Billing with payment status, and full history including PDF downloads is available through FastSpring account access.
A multi-brand marketing agency on Business approaches client and seat limits while rolling out white-label portal access for quarterly campaign reports. The owner opens Settings → Billing, reviews tier summaries against projected growth, and completes checkout to Business if not already subscribed. Invoice PDFs download for finance, and Settings → Usage confirms headroom before enabling scheduled report delivery to forty new portal users across two sub-brands.
A twelve-person automation shop on Professional approaches monthly automation run limits while onboarding webhook-driven workflows for thirty clients. The founder opens Settings → Billing, compares Business tier automation allowances, and completes FastSpring checkout. Prorated charges apply for the remainder of the cycle. After upgrade, the team confirms expanded run limits in Settings → Usage before enabling high-volume incident-creation automations.
A twelve-person MSP on Professional needs expanded client and portal capacity for forty managed clients. The operations director opens Settings → Billing, selects Business, and completes FastSpring checkout. The upgrade takes effect immediately with prorated charges for the remainder of the billing cycle. The team verifies automation and portal modules remain available and checks Settings → Usage for updated client and seat limits before rolling out portal access to key accounts.
A three-person consultancy winding down client operations opens Settings → Billing and launches the customer portal to cancel at period end. Before the final billing date, they export client reports, incident histories, and risk registers from each module. The subscription remains active until the paid period ends, giving the team time to archive records for their internal compliance requirements.
An agency operating four sub-brands manages one hundred eighty clients and exceeds Business plan limits. The owner submits an enterprise request from Settings → Billing with required client count, seat needs, and white-label requirements. After review and approval, custom limits appear in Settings → Enterprise and billing may transition to a negotiated arrangement while invoice access remains available through the billing page.
Common billing issues
| Problem | Cause | Solution |
|---|---|---|
| Checkout completed but plan did not update | FastSpring confirmation may still be processing | Refresh Settings → Billing and wait a few minutes. If unchanged, contact support with the approximate checkout time. |
| Discount code rejected at checkout | Code expired, ineligible for selected tier, or already redeemed | Verify the code is active and applicable to your chosen plan. Contact the code issuer if issues persist. |
| Workspace shows past due or limited access | Payment failed due to expired card, insufficient funds, or bank decline | Use the account management link from your FastSpring purchase confirmation email to update your default payment method immediately. |
| Cannot open the customer portal | Your role lacks billing permissions | Ask a workspace owner or admin with billing access to update payment methods or make subscription changes. |
| Invoice PDF not available in billing history | Invoice generation may still be in progress | Check the customer portal for the full invoice history; PDFs typically appear within minutes of payment. |
| Downgrade not reflected in feature access | Downgrades may apply at the next billing period | Check the customer portal for the effective date. Export data if features will be removed at period end. |
| Unexpected charge amount after plan change | Mid-cycle proration for upgrades or partial credits for downgrades | Review invoice line items in the customer portal; proration explains partial-period charges. |
