Auroranexis bridges the gap between engineering delivery and client operations. Track incidents, risks, health signals, and SLA performance per client while providing account managers and clients with appropriate visibility through reports and a dedicated portal.

Improve client retention through transparent delivery communication, reduce escalations caused by information gaps, and scale account management without proportional growth in senior oversight time.

Custom software shops, product development agencies, and engineering consultancies delivering recurring development services or long-term product partnerships to business clients.

• •Integration connectors for development and project management tools
• •Automation workflows for incident notifications and status updates
• •Role-based access separating engineering, account, and client visibility
• •API access for custom integrations with internal delivery systems

• •Account managers lack visibility into production incidents and delivery risks
• •Clients receive inconsistent updates depending on which developer handles communication
• •SLA commitments for support and response are tracked manually or not at all
• •Renewal conversations lack documented evidence of delivery reliability

• •Log production incidents with client context and notify account owners automatically
• •Review portfolio health dashboards to prioritize accounts with elevated incident activity
• •Share incident status and resolution through the client portal as standard practice
• •Include delivery health and SLA summaries in scheduled client reports

• •Reduced client escalations caused by communication gaps between engineering and account teams
• •Documented SLA performance suitable for contract reviews and renewals
• •Proactive account management based on operational delivery signals
• •Consistent client experience across all development engagements

• •Incident management with severity, timeline, and SLA integration
• •Client health indicators derived from delivery operational signals
• •Executive reports for sprint reviews, QBRs, and steering committees
• •Client portal for status sharing between formal delivery milestones
• •Activity timelines for delivery history and stakeholder continuity

• Digital agencies
• Automation agencies
• Incidents
• Documentation